I.General Provisions

These Terms and Conditions define the general conditions and the manner of providing services electronically and sales conducted through the Online Store www.dekornik.com

The store is operated by DEKORNIK LIMITED LIABILITY COMPANY with its registered office in Slawkow, at ul. Polskiego Czerwonego Krzyża 21/22, 41-260 Sławków, registered by the District Court for City of Warsaw XII Economic Department of the National Court Register, KRS 0000813224, REGON 384848830, NIP 7010954271, with share capital of: PLN 10,000.00, hereinafter referred to as the Seller.

Contact with the Seller is possible through:

email address: ask@dekornik.com
phone number: +48 789 140 444;
contact form available on the Online Store's website.

These Terms and Conditions are continuously available on the website www.dekornik.com, allowing for its acquisition, playback, and recording of its content by printing or saving on a carrier at any time.

The Seller informs that the use of services provided electronically may involve a risk on the part of each Internet user, consisting of the possibility of introducing malicious software into the Customer's teleinformatics system and obtaining and modifying their data by unauthorized persons. To avoid the risk of threats mentioned above, the Customer should use appropriate technical measures, which will minimize their occurrence, especially antivirus programs and a firewall.


Terms used in the Regulations mean:

Business days – these are days from Monday to Friday, excluding public holidays;
Customer – a natural person who has full legal capacity, a natural person conducting business activity, a legal person, or an organizational unit not being a legal person, to whom specific provisions grant legal capacity, placing an order in the Online Store or using other services available in the Online Store;
Civil Code – the act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended);
Account – a part of the Online Store assigned to a specific Customer, through which the Customer can perform specific actions within the Online Store;
Consumer – a Customer being a consumer within the meaning of art. 22[1] of the Civil Code;
Entrepreneur - a Customer being an entrepreneur within the meaning of art. 43[1] of the Civil Code;
Regulations – this document;
Goods – a product presented in the Online Store, the description of which is available for each of the presented products;
Sales Agreement – a Sales Agreement for Goods within the meaning of the Civil Code, concluded between the Seller and the Customer;
Services – services provided by the Seller to Customers electronically within the meaning of the provisions of the Act of July 18, 2002, on the provision of services by electronic means (Journal of Laws No. 144, item 1204, as amended);
Consumer Rights Act – the act of May 30, 2014, on consumer rights (Journal of Laws of 2014, No. 827);
Act on the provision of services by electronic means – the act of July 18, 2002, on the provision of services by electronic means (Journal of Laws No. 144, item 1204, as amended);
Order – the Customer's declaration of will, directly aimed at concluding a Sales Agreement, specifying in particular the type and quantity of Goods.

III.Rules for using the Online Store

The use of the Online Store is possible under the condition of meeting by the teleinformatics system used by the Customer the following minimum technical requirements:

  • a computer or mobile device with Internet access,
  • access to email,
  • Internet Explorer web browser version 11 or newer, Firefox version 28.0 or newer, Chrome version 32 or newer, Opera version 12.17 or newer, Safari version 1.1. or newer, enabling Cookies and Javascript in the web browser.
    Using the Online Store means any action by the Customer that leads to familiarization with the content contained in the Store.

The Customer is obliged in particular to:

  • not to provide and not to transfer content prohibited by law, e.g., content promoting violence, defamatory, or violating personal rights and other rights of third parties,
  • use the Online Store in a way that does not disrupt its functioning, in particular by using specific software or devices,
  • not to take actions such as: sending or placing unsolicited commercial information (spam) within the Online Store,
  • use the Online Store in a way that is not inconvenient for other Customers and the Seller,
  • use all content posted within the Online Store only for personal use,
  • use the Online Store in accordance with the provisions of the applicable law in the territory of the Republic of Poland, the provisions of the Regulations, as well as the general principles of using the Internet.


The Seller allows the use of free services through the Online Store, which are provided by the Seller 24 hours a day, 7 days a week.

The service of maintaining an Account in the Online Store is available after registration. Registration is done by completing and accepting the registration form available on one of the Online Store's websites.

The agreement for the provision of the Account maintenance service is concluded for an indefinite period.

The Customer may, at any time and without giving a reason, delete the Account by sending the Seller a relevant request, in particular via email or in writing to the addresses provided in these Regulations.

The seller has the right to terminate the agreement for the provision of electronic services with immediate effect and without indicating the reasons by sending the Customer a relevant statement.

V.Sales Agreement

The information on the Online Store's website does not constitute an offer within the meaning of the Civil Code. By placing an order, the Customer makes an offer to conclude a Sales Agreement for the ordered Goods.

The Seller confirms the receipt of the Customer's offer by sending an appropriate email to the Customer's email address provided during the ordering process, which contains the Seller's confirmation of the acceptance of the order and its content.

The Sales Agreement is considered concluded at the moment of receiving by the Customer of the email referred to in point 3 above.
The sales agreement is concluded in Polish or English.

The content of the Sales Agreement is recorded, secured, and made available to the Customer by providing these Regulations on the Online Store's website.


The delivery of Goods is available worldwide.
The delivery of Goods to the Customer is payable, unless the Sales Agreement provides otherwise. The cost of delivery of Goods (including fees for transport, delivery, and postal services) is indicated to the Customer during the order placement process, including when the Customer wishes to be bound by the Sales Agreement.

The Seller provides the following methods of delivery or collection of the Goods:

  • GLS Courier delivery,
  • FedEx Courier delivery

The term of the order processing, excluding the delivery of the Goods to the Customer, is up to 7 business days, unless a shorter period is indicated in the description of the Goods or during the order placement process.

VII.Prices and Payment Methods

The prices of Goods are given in Euro and include taxes. The Customer is informed about the total price, including taxes and possible duties during the order placement process.

The customer can pay the price:
by bank transfer to the Seller's bank account:

  • using the electronic payment system (Credit Card, PayPal, KLARNA, Bitcoin)

VIII.Right of Withdrawal

A consumer who has concluded a distance contract has the right to withdraw from the contract without giving any reason and without incurring costs, with the exception of the costs specified in the Regulations.

The deadline to withdraw from the contract is 14 days from the date of delivery of the Goods to the Consumer or a third party indicated by the Consumer, other than the carrier.

To meet the deadline to withdraw from the contract, it is enough for the Consumer to send a statement before the deadline.

The consumer may withdraw from the contract by submitting a statement of withdrawal from the contract to the Seller. The statement can be submitted, for example, in writing to the address of the Seller's office or via email to the Seller's email address.

The Seller shall immediately confirm to the Consumer the receipt of the statement of withdrawal from the contract by email.

In the event of withdrawal from the contract, the contract is considered void.

If the consumer has made a statement of withdrawal from the contract before the Seller accepted his offer, the offer ceases to be binding.

The Seller shall immediately, not later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the contract, return to the Consumer all payments made by him, including the cost of delivery of the Goods, except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest usual method of delivery offered by the Seller.

The Seller shall return the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of return that does not involve any costs for him.
If the Seller has not offered to collect the Goods from the Consumer himself, he may withhold the reimbursement of payments received from the Consumer until he receives the Goods back or the Consumer provides proof of sending them back, whichever occurs first.

The consumer should return the Goods to the Seller immediately, but not later than within 14 days from the day on which he withdrew from the contract. To meet the deadline, it is enough to return the Goods before the deadline.
The consumer bears the direct cost of returning the Goods.
If, due to its nature, the Goods cannot be returned by regular mail, the Seller informs the Consumer about the cost of returning the Goods on the Online Store's website.

The consumer is responsible for reducing the value of the Goods as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.

IX.Complaints about Goods

The Seller is obliged to deliver goods to the Consumer without defects.

The Seller is liable to the Consumer if the sold item has a physical or legal defect (warranty).

If the Goods have a defect, the Customer may submit a complaint. It is recommended to submit complaints in writing or by email to the Seller's addresses provided in these Regulations.

The complaint should contain a description of the defect, the date of its occurrence, the Customer's request, and contact details of the complainant. The Customer may attach a copy of the proof of purchase, which will facilitate and speed up the complaint handling process.

If it turns out that, in order to consider the complaint, it is necessary to deliver the Goods to the Seller, the Customer is obliged to deliver the Goods to the Seller's address.
The seller will respond to the complaint immediately, not later than within 14 days, counting from the date of its submission.

X.Complaints about the provision of electronic services

The Seller takes steps to ensure the fully correct operation of the Store, to the extent that results from the current technical knowledge and undertakes to remove any irregularities reported by customers within a reasonable time.

The customer is obliged to immediately notify the Seller of any irregularities or interruptions in the functioning of the Online Store's website.

Irregularities related to the functioning of the Store may be reported by the Customer in writing to the Seller's addresses or electronically via email.

In the complaint, the Customer should provide their name, correspondence address, type, and date of irregularities related to the functioning of the Store.

The Seller undertakes to consider each complaint within 14 days, and if it is not possible, to inform the Customer within this period when the complaint will be considered.

XI.Personal data protection

The administrator of personal data provided by the Customer when using the Online Store is the Seller.
The personal data provided by the Customer is processed in accordance with the law.

Providing personal data is voluntary, but necessary to conclude a Sales Agreement and provide electronic services by the Seller.

The Customer has the right to access their data and correct it.

The Seller does not make personal data available to other entities for marketing purposes.

The detailed rules for the protection and processing of personal data are set out in the Privacy Policy, which is an integral part of these Regulations.

XII.Final provisions

Contracts concluded through the Online Store are concluded in English.

The Seller reserves the right to make changes to the Regulations for important reasons, i.e., changes in the law, changes in payment and delivery methods, preventing abuses, and actions disturbing the functioning of the Store – to the extent that these changes affect the implementation of the provisions of these Regulations.

Information about changes to the Regulations will be sent to Customers at least 14 days in advance to the email address provided by them.